Genesys Cloud CX Developer

Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone

Roles & Responsibilities

· Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.

· Develop roadmap for CCaaS transformation and modernization initiatives.

· Experience in Softphone API integration with Genesys CX

· Experience in Genesy SDK

· Experience in Genesys Cloud CX administration, configuration and implementation.

· Strong experience Node.JS/ Rest, SOAP and Genesys APIs.

· Experience creating dashboards for monitoring queue activity, agent performance, and interactions.

· Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration

· Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

· Experience with Genesys on-prem and understanding of various Genesys components and composer development.

· Exposure for Java/J2EE development and API Development /Scripting integration

· Genesys Cloud CX certification preferred.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range $100,000-$130,000 a year

Role: Technical Lead

Desired skills: Genesys

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 10 - 15 Years

• Job function: TECHNOLOGY

• Location: Addison, TX

Salary range: $100,000–$130,000

Apply by: 2026-08-09 00:00:00