Mortgage Data Services

Mortgage Data Services MDS Application Monitoring Team

MDS Application Monitoring Team

(Mortgage Data Services – APIs, Services, User Facing Workflows)

Primary Focus

Monitoring and triage of customer and partner facing services, including APIs, microservices, portals, and document workflows, where issues impact real time business operations.

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Core Technical Skills

Application & Service Monitoring (grain of salt)

• REST API monitoring (availability, latency, error rates)

• Web application and UI health monitoring

• Microservices and service to service dependency awareness

• Certificate, endpoint, and authentication health checks

Platform & Service Understanding (grain of salt)

• Understanding of event driven and API based architectures

• Familiarity with document ingestion and processing flows

• Awareness of upstream/downstream service dependencies

• Environment awareness (Prod vs non Prod behavior)

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Monitoring & Tooling Skills

• Synthetic and real user monitoring concepts

• Log aggregation and application error diagnostics

• Alerting based on user experience, not just infrastructure

• Integration with incident and on call escalation tools

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Operational & Process Skills

• Rapid triage of customer visible incidents

• Verification of service recovery after restart or rollback

• Coordinated escalation to application and platform teams

• Clear status communication during high severity incidents

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Security & Compliance Awareness (grain of salt)

• Awareness of API security controls (auth failures, rate limits)

• Monitoring for abnormal traffic or error spikes

• Understanding of data sensitivity and access restrictions

• Adherence to least privilege access and security runbooks

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L1 vs L1.5 Expectations (MDS)

L1

• Service availability monitoring

• API/UI alert triage

• Ticket creation and escalation

L1.5

• Deeper log analysis and error pattern identification

• Service restarts or retries where authorized

• Partner impact analysis and status confirmation

Salary Range- $70,000-$75,000 a year

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Role: Engineer

Desired skills: API(Application programming interface)

Experience: 8 - 10 Years

Job function: TECHNOLOGY

Location: Dallas, TX

Salary range: $70,000–$75,000

Apply by: 2026-08-15 00:00:00