Network Lead

Must Have Technical/Functional Skills

• Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.

• Review EOL/EOS device inventory and recommend technology refresh plans.

• Coordinate site network upgrades and deployment activities

• 10+ years of Network Engineering and Operations experience.

• Experience supporting global enterprise networks with 200+ sites.

• Experience with WAN, SD-WAN, wireless and security technologies.

• Experience coordinating offshore support organizations.

• Strong customer-facing and stakeholder management skills.

• Experience with OEM/vendor management and TAC engagement

Preferred Certifications

CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.

Roles & Responsibilities

• Lead major incident and escalations management for network services.

Act as primary technical liaison between Customer and TCS delivery teams.

• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.

• Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.

• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.

• Drive root cause analysis, trend analysis and service improvement initiatives.

• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.

• Support network changes, upgrades, implementation and transition activities.

• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.

• Support network refresh and lifecycle modernization initiatives.

• Review EOL/EOS device inventory and recommend technology refresh plans.

• Coordinate site network upgrades and deployment activities

• Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.

• Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.

• Support event correlation, alert tuning, and proactive monitoring activities.

• Collaborate with automation teams on AI-led network operations initiatives.

• Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

• Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.

• Participate in weekly operational reviews and monthly service review meetings.

• Provide executive-level communication during critical incidents.

• Support governance, reporting, and service review activities

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $130,000 a year

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Role: Lead

Desired skills: Cisco Network

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 5 - 15 Years

• Job function: TECHNOLOGY

• Location: Benton Harbor, MI

Salary range: $110,000–$130,000

Apply by: 2026-09-08 00:00:00