Project Manager

Skill: Application Support Manager

• Lead end-to-end application support delivery, ensuring SLA compliance, service quality, and high customer satisfaction.

• Own production support operations and maintain a stable, secure, and resilient application environment with minimal business disruption.

• Drive continuous service improvement through Process Improvement (PI), automation, AI-driven solutions, and operational excellence initiatives

• Identify proactive opportunities to reduce incidents, improve system reliability, optimize costs, and enhance user experience.

• Establish and maintain strong customer relationships by understanding business priorities, providing regular service updates, and acting as a trusted advisor.

• Manage critical incidents and escalations, ensuring timely resolution, effective communication, and stakeholder alignment during service disruptions.

• Lead root cause analysis (RCA) activities and ensure corrective and preventive actions are implemented to avoid recurring issues.

• Monitor application health, performance, capacity, and availability, proactively addressing risks before they impact business operations.

• Develop and execute automation strategies to eliminate repetitive tasks, improve operational efficiency, and increase support productivity's.

• Leverage AI and analytics to improve incident prediction, knowledge management, self-healing capabilities, and decision-making.

• Define and track key service metrics, KPIs, SLAs, and operational dashboards to drive accountability and continuous improvement.

• Manage support teams, vendor partners, and cross-functional resources to ensure effective service delivery and resource utilization.

• Plan workforce allocation, skill development, succession planning, and capacity management to meet current and future business needs.

• Ensure effective change, release, and problem management processes are followed to minimize production risks.

• Drive knowledge management practices, documentation standards, and team readiness to improve support efficiency.

• Collaborate with development, infrastructure, cloud, security, and business teams to deliver stable and scalable solutions.

• Support application modernization, cloud transformation, and digital initiatives aligned with business objectives.

• Ensure compliance with organizational policies, audit requirements, security standards, and regulatory controls.

• Prepare and present operational reviews, service performance reports, risk assessments, and improvement roadmaps to senior leadership.

• Foster a culture of innovation, accountability, customer focus, continuous learning, and operational excellence across the support organization.

Salary Range - $100,000-$120,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Role: Associate Product Manager

Desired skills: Compliance

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 8 - 10 Years

• Job function: TECHNOLOGY

• Location: Cleveland, OH

Salary range: $100,000–$120,000

Apply by: 2026-09-06 00:00:00