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About the role
TCS is Hiring ServiceNow CSM Developer for Hyderabad Location Role: ServiceNow CSM Developer Experience: 5-13 years Location: Hyderabad Mode of Interview: Walk-in Job Description Key Responsibilities: Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights. Required Skills: Hands-on experience in ServiceNow CSM module Strong knowledge of case management, SLAs, and customer workflows Proficiency in JavaScript and ServiceNow scripting Experience with Service Portal / UI Builder Understanding of ITSM concepts and integrations ServiceNow certifications (CSA / CAD / CISCSM preferred)
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