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About the role
Greetings from TCS! Job Title: ServiceNow CSM Developer Walk-in Interview Date: 18-July-2026 (Saturday) Walk-in Location: TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No. 22, Noida-Greater Noida Expressway, Sector 135, Noida, Uttar Pradesh 201304 Walk-in Time: 9am-1pm Experience Range: 5-12 yrs Required Technical Skills: Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with external systems using REST/SOAP APIs Configure Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights Minimum Qualification: 15 years of full-time education
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