ServiceNow Developer (CAD, CSA, CSM)

Role: ServiceNow Developer (CAD, CSA, CSM) Location: Pune/Hyderabad Exp- 6 to 12 years Apply only if you have relevant experince. Must-Have** ServiceNow end user and customer communication ServiceNow end user and customer training Working with the process team to drive out requirements Working within the Engineering team to articulate technical challenges and opportunities Participating and contributing to workshops offering best possible solutions Specific ITSM or ITIL experience and exposure A strong background as a Business Analyst A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients A willingness to travel to other locations particularly Birmingham The ability to show evidence that you can work with clients, distill requirements, work in partnership with client's and engineers to deliver solutions, document and drive signoff Good-to-Have(Ideally should not be more than 3-5) Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing Analysing and documenting requirements for particular ITIL processes and maping them to the Service Now tool Responsibility of / Expectations from the Role Experience in developing Manual and automation test scripts with CYARA. Hands-on experience in CYARA and should have extensive experience in using Data driven, Cruncher/Cruncher Lite, Tags and running campaigns. Hands-on experience in preparing quality test cases. Experience in Automated IVR Functional Testing. Engineer familiar with all aspects of testing and tooling - mobile testing experience. Test Plan Creation and Management. Design and develop automated UI tests. Write test frameworks for API and mobile app performance. Additionally, they provide qualitative and quantitative feedback to the Engineering, Creative, and other teams throughout feature development. Experience providing QA for mobile, web, and back-end services. Should be capable of writing and executing manual tests for mobile apps. Good understanding of APIs. Significant experience with agile development methodologies and tooling etc. Eg: Scrum, Jira & Confluence.