Source description
About the role
Must Have Technical/Functional Skills
Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
Perform assessments and evaluations of existing ServiceNow implementations and offer recommendations for improvement.
Develop and administer technical solutions on the ServiceNow platform to meet the business needs of the IT department and beyond.
Possess 10–12 years of experience in the administration, implementation, and configuration of ServiceNow across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
Implement automation solutions using Flow Designer, Orchestration, and ServiceNow tools to streamline business processes.
Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
Roles & Responsibilities
Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications
Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
10 to 12 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (HRSD, SPO), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), ITIL
Salary Range-$100,000-$140,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Role: Technical Architect
Desired skills: IT IS_SM_Service Improvement
Experience: 10 - 12 Years
Job function: TECHNOLOGY
Location: Richmond, VA
Salary range: $100,000–$140,000
Apply by: 2026-08-08 00:00:00
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