Source description
About the role
Vehicle & Hardware Support
Diagnose hardware‑linked failures in connected vehicles: TCU resets, signal loss, OTA download/flash failures, CAN/OBD anomalies, power and cellular issues. Analyze OBD logs, UART logs, TCU dumps , and telematics traces; prepare pre‑RCA data packs with VIN and scenario traceability. Validate issues on bench setups (HIL/SIL where applicable) and document clear reproducibility steps. Support OTA trials and regression checks for hardware‑dependent features; verify preconditions and rollback safety. Maintain diagnostic toolkits, triage checklists, and versioned playbooks ; close feedback loops with field teams.
App & Cloud Support
Investigate issues related to customer and dealer mobile applications : login, pairing, feature activation, notifications, and telematics data sync. Analyze app–cloud–vehicle data flow to isolate faults quickly and ensure correct ticket routing with minimal handoffs. Reproduce defects on Android and iOS test devices , collect logs, and upload complete evidence with timestamps. Coordinate with cloud, app, and vehicle engineering teams for cross‑domain failures. Maintain compatibility matrices across app versions, backend builds, and vehicle software. Support app and OTA feature launches , rollout documentation, and regression monitoring; validate end‑to‑end customer journeys.
Required Skills Technical Skills
Strong understanding of automotive electronics : CAN, LIN, ECUs, TCUs, OBD diagnostics, and physical layers (power, RF). Experience with CANalyzer, TCU logging tools , and interpretation of DTCs and CAN frames. Knowledge of SDV and OTA workflows , update preconditions, and rollback safety. Good understanding of Android & iOS application flows , session handling, and permissions. Hands‑on experience with API debugging tools (Postman, Charles Proxy) and mobile log collection.
Experience
3–6 years of experience in vehicle electronics, telematics, connected vehicles, mobile app support, or technical operations .
Operation Technical Support Engineer – Apps (Customer & Dealer Operation Technical Support Engineer – Hardware (Vehicle/TCU/ECU)
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