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Job Description Apply Now Experience: 2 - 4 years Preferred: Male / Female Job Location: Pacific Business Center, Hoshangabad Road, Bhopal Responsibilities : - Should perform online & offline demo with clients for softwares - Providing help and answers to the customers' technical issues through incoming & outgoing calls. - Research, diagnose, troubleshoot and identify solutions to resolve customer issues. - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Provide prompt and accurate feedback to customers. - Ensure proper recording and closure of all issues. - Prepare accurately and timely reports. - Document knowledge in the form of knowledge base tech notes and articles. Requirements - Should have knowledge in the software industry & online Client support. - High customer and service orientation - Proven working experience in enterprise technical support, IT support or as a technical engineer. - At best, practical help desk or customer support experience Skills : - Solid problem-solving skills. - Excellent client-facing skills - Excellent written and verbal communication skills No of Positions: 02 Job Location :Bhopal Eligibility:B.E. / B.Tech /BCA/ MCA - Any Graduate / P.G - Any Diploma / Any Degree / Any Specialisation Submit your Resume to: Eligibility: Any Graduate / Any Specialization .
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