IT Change Manager @ Pune

Role: IT Change Manager Location: Pune Responsibilities & Duties: Ownership of the IT Change Management Process and continual improvement opportunities Support wider ITSM and Service Management maturity initiatives Ensure adherence to the Change Management Process supporting BAU, Project and 3rd Party changes. Conduct impact analysis, assess change readiness and identify key stakeholders. Identify and manage anticipated resistance to adhere to the change process. Work with the IT Service Transition Manager to ensure new suppliers/services adopt the IT Change Management Process. Work with the Transformation team and project managers to ensure new businesses adhere to the Change Management Process as part of M&A activity. Agree maintenance & change windows, acting as an escalation point. Facilitation of the Change Advisory Board and supporting reports e.g. Agenda / CAB Outcomes. Maintain the organizational change calendar and forward schedule of change Define and measure success metrics and monitor change progress development of reporting and dashboards for Management Reporting. Analyze failed, backed-out and high risk changes to identify trends and improvement opportunities Direct communication with customers to manage expectations. Actively support and facilitate the Major Incident Management process and communications. Actively support the Problem Management Process. When required facilitate Post Incident Reviews, ensuring actions and lessons learnt are captured & subsequently root cause is identified. Essential requirement (non-negotiable): Min 3 years experience of IT Change Management and facilitation of CAB. Proven use and management of Change Management on ServiceNow platform Experience of Major Incident Management and Problem Management. Experience of Compliance (GDPR, PCI, ISO). ITIL 4 Foundation If interested, please share your updated resume along with below details to nityananda.d@teamcomputers.com Relevant Experience Current/Last CTC Expected CTC Official Notice Period Current Location .