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About the role
mascallnet inida pvt ltd is looking for Virtual Technical Assistant (2-4 years experience) to join our team Roles and Responsibility Provide technical assistance and support to customers via phone, email, or chat. Troubleshoot and resolve technical issues efficiently. Collaborate with internal teams to resolve complex technical problems. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and suggest improvements to products or services. Stay updated with new technologies and industry trends. Job Requirements Strong understanding of technical concepts and principles. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and troubleshooting skills. Experience with technical support tools and software. Ability to collaborate with cross-functional teams. Familiarity with virtual technical assistant tools and platforms. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before
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