IT & Networking Technician

As an IT Support Specialist in our company, your role will involve providing onsite support for all staff members regarding computer issues, software errors, login problems, and device malfunctions. You will be responsible for installing, configuring, and maintaining Windows desktops, laptops, printers, scanners, and other office hardware. Additionally, you will resolve issues related to email, Google Workspace, Teams, QuickBooks, and other business applications. When required, you will also assist remote U.S. staff with technical issues. Key Responsibilities: - Provide onsite support for computer issues, software errors, login problems, and device malfunctions. - Install, configure, and maintain Windows desktops, laptops, printers, scanners, and office hardware. - Resolve issues related to email, Google Workspace, Teams, QuickBooks, and other business applications. - Assist remote U.S. staff with technical issues. - Monitor and maintain office network infrastructure including routers, switches, UniFi access points, and firewalls. - Troubleshoot internet outages, WiFi instability, IP conflicts, and connectivity issues. - Maintain VLANs, DHCP settings, and network security policies. - Assist with user account creation, password resets, and access permissions. - Set up new workstations, install required software per company standards. - Support conference room equipment, webcams, microphones, Zoom/Teams meeting setups. - Maintain logs of issues, resolutions, and system changes. - Document network diagrams, device configurations, and asset lists. Qualifications Required: - Diploma or Bachelors degree in IT, Computer Science, or related field. - 3+ years of experience in IT support or networking roles. - Strong knowledge of Windows OS, basic networking, and hardware troubleshooting. - Familiarity with UniFi network equipment (preferred). - Understanding of DNS, DHCP, IP addressing, and basic security practices. - Ability to diagnose issues quickly and communicate clearly with staff. - Strong organizational skills and attention to detail. - Experience with Google Workspace administration (preferred). - Knowledge of firewalls, VPNs, and remote access tools. - Experience supporting multi-office or remote teams. - Basic understanding of cloud services and backup systems. - Soft Skills: Professional communication, customer-service mindset, ability to work independently, strong problem-solving skills, and patience. As an IT Support Specialist in our company, your role will involve providing onsite support for all staff members regarding computer issues, software errors, login problems, and device malfunctions. You will be responsible for installing, configuring, and maintaining Windows desktops, laptops, printers, scanners, and other office hardware. Additionally, you will resolve issues related to email, Google Workspace, Teams, QuickBooks, and other business applications. When required, you will also assist remote U.S. staff with technical issues. Key Responsibilities: - Provide onsite support for computer issues, software errors, login problems, and device malfunctions. - Install, configure, and maintain Windows desktops, laptops, printers, scanners, and office hardware. - Resolve issues related to email, Google Workspace, Teams, QuickBooks, and other business applications. - Assist remote U.S. staff with technical issues. - Monitor and maintain office network infrastructure including routers, switches, UniFi access points, and firewalls. - Troubleshoot internet outages, WiFi instability, IP conflicts, and connectivity issues. - Maintain VLANs, DHCP settings, and network security policies. - Assist with user account creation, password resets, and access permissions. - Set up new workstations, install required software per company standards. - Support conference room equipment, webcams, microphones, Zoom/Teams meeting setups. - Maintain logs of issues, resolutions, and system changes. - Document network diagrams, device configurations, and asset lists. Qualifications Required: - Diploma or Bachelors degree in IT, Computer Science, or related field. - 3+ years of experience in IT support or networking roles. - Strong knowledge of Windows OS, basic networking, and hardware troubleshooting. - Familiarity with UniFi network equipment (preferred). - Understanding of DNS, DHCP, IP addressing, and basic security practices. - Ability to diagnose issues quickly and communicate clearly with staff. - Strong organizational skills and attention to detail. - Experience with Google Workspace administration (preferred). - Knowledge of firewalls, VPNs, and remote access tools. - Experience supporting multi-office or remote teams. - Basic understanding of cloud services and backup systems. - Soft Skills: Professional communication, customer-service mindset, ability to work independently, strong problem-solving skills, and patience.