Business Analyst - E-commerce Kharadi, Pune

Hi, We are having an opening for Business Analyst (E-commerce) Kharadi, Pune Working Days: Monday Friday Job Timing : 9:00AM 6:00PM Job Summary: We are looking for an analytical and customer-focused Business Analyst who can bridge business requirements with technology teams and help deliver high-quality digital solutions. The Business Analyst will work closely with Product Owners, Operations, Developers, QA, UX Designers, and Business Stakeholders to gather, analyse, document, and validate requirements for new features and enhancements across the Net Florist ecosystem. The ideal candidate should understand e-commerce workflows, possess excellent communication skills, and have experience translating business needs into detailed functional specifications. Position Business Analyst (E-commerce) QualificationB.Sc./ BCA with relevant experienceNumber of posts01Office / Remote / HybridOfficeOffice LocationKharadi, Pune Job TypeFull Time GenderMale/FemaleIndustry BackgroundE-CommerceSalaryAs per Industry up to 5 L p.a. Previous Work Experience1+ YearsRole Responsibilities Key Responsibilities Requirement Gathering Meet with business stakeholders to understand business challenges Conduct workshops and requirement sessions Capture business requirements clearly Identify gaps in existing processes Ask the right questions before development begins Business Analysis Convert business requirements into Functional Requirement Documents (FRD) Create User Stories Write Acceptance Criteria Prepare Use Cases Document business rules Define process flows Process Mapping Prepare documentation for: Order Journey Checkout Process Delivery Workflow Personalisation Workflow Customer Service Process Refund Process Payment Flow Voucher Flow Promotions Subscription journeys Product Documentation Prepare, BRD, FRD, User Stories, Acceptance Criteria, Business Rules API Functional Documentation, Error Handling Documents Workflow Documentation Agile Activities Participate in Sprint Planning Backlog Grooming Daily Standups Sprint Reviews Sprint Retrospectives Prioritize backlog items along with Product Owner. Stakeholder Communication Coordinate between Business Teams, Customer Service Logistics Finance Marketing Developers QA Team UI/UX Designers Testing Support Validate implemented features. Review QA test cases. Conduct UAT. Verify business requirements are met Sign-off releases Requirements Domain Knowledge Required Experience in one or more: E-commerce Retail Online Marketplace Payments Logistics CRM Customer Experience Experience with gifting or personalization platforms is an advantage. Required Skills Business Analysis Requirement Gathering Gap Analysis Process Mapping Functional Documentation User Story Writing Acceptance Criteria UAT Planning Documentation Experience creating BRD, FRD, SRS User Stories Wireframes Workflow Diagrams Process Documents Good to Have Knowledge of Shopify Payment Gateways Google Maps API Delivery Routing Personalisation Platforms Promotions Engine Loyalty Programs AI-assisted requirement generation Google Analytics (GA4) Microsoft Clarity Typical Projects You'll Work On Checkout Improvements Express Checkout Personalised Gifts Delivery Scheduling Address Validation Google Maps Integration Customer Rewards Promotions Engine Order Tracking Subscription Services Mobile App Features Payment Integrations Customer Review System Internal Operations Portal Educational Qualification B.Sc./ BCA with relevant experience What We're Looking For Strong analytical thinking Curiosity to understand business problems Attention to detail Customer-first mindset Ability to simplify complex requirements Strong ownership and accountability Team player with excellent collaboration skills Success Metrics Within the first 6 months, you should be able to: Independently gather business requirements Write high-quality user stories and acceptance criteria Reduce requirement-related defects Improve communication between business and engineering teams Deliver complete functional documentation before development begins Successfully support UAT and production releases Why Join Net Gift Technologies? Work on one of Africa's leading e-commerce platforms. Solve real-world challenges in gifting, logistics, payments, and personalization. Collaborate with experienced product, engineering, and design teams. Gain exposure to modern technologies, Agile delivery, and AI-assisted product development. Opportunity to grow into Senior Business Analyst, Product Owner, or Product Manager roles. JoiningImmediate/ 30 Days