Java Support Professional

Provide technical support and maintenance for Java-based production systems, ensuring their smooth operation and availability. Investigate and resolve production issues, including system errors, performance bottlenecks, and data inconsistencies. Collaborate with cross-functional teams to analyze and understand system requirements, dependencies, and configurations. Troubleshoot issues reported by users or detected through monitoring tools, logs, and alerts. Implement bug fixes, patches, and system enhancements to address identified issues and improve system performance. Monitor system health and performance metrics, proactively identifying potential problems and taking appropriate actions. Follow incident management procedures to handle and escalate issues according to severity and impact. Collaborate with developers and other stakeholders to perform root cause analysis and implement preventive measures. Contribute to the creation and maintenance of technical documentation, including system configurations, troubleshooting guides, and knowledge base articles. Participate in on-call rotation and provide off-hours support when necessary. Mandatory Skills Core Java, Spring Framework, Basic Linux, PL/SQL