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About the role
Job Title: L1 Support Engineer Experience: 12 Years Location: Kolkata Employment Type: Full-Time Job Summary We are looking for an L1 Support Engineer to provide first-level technical support and ensure smooth IT operations. The role involves handling user issues, basic troubleshooting, and escalating complex incidents while maintaining high service standards. Key Responsibilities Provide first-level support for hardware, software, and network issues Respond to tickets, emails, and calls within SLA Troubleshoot basic IT issues (OS, applications, connectivity) Log and track incidents using ticketing tools Escalate unresolved issues to L2/L3 teams Assist in user account management and access requests Maintain documentation of issues and resolutions Required Skills Basic knowledge of Windows OS and desktop support Understanding of networking fundamentals (LAN/WAN, IP, DNS) Familiarity with ticketing tools (ServiceNow, Jira, etc.) Good communication and customer handling skills Basic troubleshooting and problem-solving ability Willingness to work in shifts Job Title: L1 Support Engineer Experience: 12 Years Location: Kolkata Employment Type: Full-Time Job Summary We are looking for an L1 Support Engineer to provide first-level technical support and ensure smooth IT operations. The role involves handling user issues, basic troubleshooting, and escalating complex incidents while maintaining high service standards. Key Responsibilities Provide first-level support for hardware, software, and network issues Respond to tickets, emails, and calls within SLA Troubleshoot basic IT issues (OS, applications, connectivity) Log and track incidents using ticketing tools Escalate unresolved issues to L2/L3 teams Assist in user account management and access requests Maintain documentation of issues and resolutions Required Skills Basic knowledge of Windows OS and desktop support Understanding of networking fundamentals (LAN/WAN, IP, DNS) Familiarity with ticketing tools (ServiceNow, Jira, etc.) Good communication and customer handling skills Basic troubleshooting and problem-solving ability Willingness to work in shifts
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