Senior Business Analyst (ERP)

Role Title Senior Business Analyst (ERP) Role Purpose Lead end-to-end business analysis, functional process design, and documentation ownership for building/implementing an ERP platform for an IT Services company, including multi-country localizations and multi-tenant operating model requirements—starting from scratch through discovery, baseline, build support, UAT, and go-live. Reporting & Governance Reports to: Program Manager / ERP Product Owner / Head of Applications Key interfaces: Finance, Delivery/PMO, Sales/Ops, Procurement, HR (if in scope), Regional country leads, Solution Architect, QA, Data/Integration Accountability: Requirements baseline, RTM ownership, sign-offs, change impact analysis, UAT enablement Senior Responsibilities (End-to-End) 1) Discovery & Requirement Engineering (Senior Ownership) Drive workshops and stakeholder interviews across business units and countries. Document AS-IS and design TO-BE process flows (swimlanes/BPMN). Produce high-quality FRD/FRS (or user stories) with acceptance criteria and business rules. Define ERP-aligned non-functional requirements (security, audit, performance, retention). 2) Build the ERP BA Documentation Pack from Scratch Own creation, governance, and versioning of the full documentation suite: Vision / Scope / Assumptions & Constraints BRD (if applicable) + FRD/FRS or Story Map Process maps (AS-IS / TO-BE) Data dictionary + master data model inputs Integration requirement specs (events, mappings, validations, error handling) Reports & KPI catalog Role & permission matrix (RBAC / SoD) Requirements Traceability Matrix (RTM) Change request log + impact analysis UAT strategy, scenarios, scripts, and sign-off pack 3) Multi-Country Localization (Country-by-Country Specs) Create a Country Localization Matrix covering: currency, fiscal calendars, taxation (VAT/GST/withholding), statutory reporting invoice legal requirements, payment/banking formats compliance, audit, retention policies where applicable Produce per-country gaps and common/global baseline. 4) Multi-Tenant Model (SaaS / Shared ERP Platform) Define tenant boundaries and configuration policy: tenant isolation (data/security/config), provisioning flow, shared vs tenant-specific settings numbering series, templates, tax rules per tenant/country reporting: tenant-level + consolidated (as permitted) upgrade/versioning expectations, feature flags/backward compatibility Create Tenant Model & Configuration Policy documentation. 5) Delivery Support, Backlog Governance & Stakeholder Sign-offs Lead backlog refinement with PO and tech teams; prioritize by business value and dependencies. Ensure alignment between requirements and solution design/configuration. Own sign-off workflow and baseline control to prevent scope creep. 6) Testing, UAT & Go-Live Enablement Create end-to-end test scenarios mapped to RTM (SIT/UAT). Manage requirement clarifications during testing and triage. Support cutover readiness: migration validation, reconciliation checkpoints, training inputs, hypercare backlog. ERP Functional Coverage (IT Services Focus) Lead-to-Cash (Quote Contract Project Billing Collections) Project-to-Profit (WBS/milestones, delivery, costing, margin) Time & Expense (timesheets, approvals, expense policy) Resource Management (allocation, utilization, capacity) Billing & Revenue (multi-currency, taxation, credit notes, dunning; rev rec if applicable) Finance (GL, AR/AP, intercompany, cost centers, statutory reporting) Procure-to-Pay (vendor, PO, invoice matching, payments) HR integration / employee master (if in scope) #itservices