Associate Tech Specialist

Job Description

Skill Set

• Analytics & Insights

• Total Experience :

• 5.00 to 10.00 Years

• No of Openings :

• 1

• Job Post Date :

• 16/07/2026

• Job Expiry Date :

• 31/07/2026

• Domain :

• IT

• Location :

• BENGALURU [India]

• Job Reference No :

• 4096585

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• Job Summary

• Sprinklr Job Description:

• Location - Pan India

• Plan, design, implementation, configuration of Sprinklr chosen platform.

• Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation projects across the entire delivery lifecycle.

• Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities.

• Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing

• Integration of Sprinklr unified CXM with enterprise systems

• In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.)

• Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service

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