Sr. Software Engineer

Job Description

Skill Set

• BMC Remedy

• Total Experience :

• 5.00 to 8.00 Years

• No of Openings :

• 1

• Job Post Date :

• 01/07/2026

• Job Expiry Date :

• 30/11/2026

• Domain :

• IT

• Location :

• HYDERABAD [India]

• Job Reference No :

• 4093483

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• Job Summary

• Release Manager (5 7 Years Experience) ‿ Hyderabad / Pune / Bangalore

• Job Title

• Release Manager

• Experience

• 5 7 Years

• Key Responsibilities

• Job Summary

• We are seeking a skilled and proactive Release Manager responsible for planning, scheduling, coordinating, and managing the release of software and infrastructure changes across environments. This role ensures that new releases are delivered efficiently, with minimal risk and disruption, while aligning with business objectives and ITIL best practices.

• Key Responsibilities

• Manage and continually improve Release Management process performance

• Oversee inclusion of authorized changes into a Release and then oversee Release build, test and deployment

• Establish and manage procedures for every phase of Release scoping, build, test, deployment, rollback, ELS, review and closure

• Establish chair and drive toll gate reviews from one stage of release to the next like Release planning meetings, test go/ no go meeting, test results review, deployment planning meeting etc.,

• Ensure Change Management approvals at relevant stages of the Release cycle

• Monitor/ track progress of the Release by working with the respective SME/ development lead/ Sprint team

• Ensure Release notes are adequate, documented and published

• Ensure adequate documentation to support deployment like installation procedures/ notes, user manuals, etc.,

• Ensure adequate training and documentation for IT support staff as needed to support the services post deployment

• Ensure adequate communication, training and documentation for users prior to the Release (for a smooth adoption and usage post deployment)

• Ensure CIs like master copies of code/ software are safely stored as per organizations build management procedures/ standards

• Monitor ELS services and track issues reported

• Manage stakeholder communication especially during issues reported post deployment

• Ensure adequate process interfaces with other processes like Change, Configuration, etc.,

• Ensure process awareness and adherence among all teams

• Drive SLA adherence. Measure and report process performance

• Review process performance with stakeholders and drive continual improvement

• Act as single point of contact for information on RM process

• Analyze and improve customer satisfaction levels with RM process

• Required Skills

• At least One year experience as Technical Support Engineer in any of the technology/ domains like Server, Network, Database, Storage, Middleware, etc.,

• ITIL Foundation / ITIL Intermediate / ITIL Expert

• Familiar with Release Management module of one or more ITSM tools like ServiceNow, BMC Remedy, HPSM, etc., Knowledge of JIRA or similar tools

• Preferred Skills

• Fluent communication skills Verbal and Written

• Ability to maintain calm and lead/ direct teams during crises/ disaster like situations

• ITIL Intermediate certification SO or OSA preferred

• Ability to work with technical experts across varied technologies and promote teamwork

• Quick learner ability to gain basic IT environment/ functional knowledge and apply during major incidents

• Ability to drive SLA adherence among teams

• Customer Centricity

• Risk focused mind set that looks for change risks and promotes optimal risk taking

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