Desktop Support Engineer

As a Desktop Support Engineer at our company, your role will involve performing basic troubleshooting, installation, and maintenance for office infrastructure related to EIT services such as printing, connectivity, platform, and voice. You will be responsible for installing, testing, and removing basic network devices like switches, routers, and access points, including support for Site/CORE Equipment inside the office. This includes handling tasks related to Out of band, FW, NAC, DNS, Secnet, and network connectivity troubleshooting for Wi-Fi and LAN. Additionally, you will provide on-premises support for smart metering and other real estate solutions within office environments, which may include smart office sensors, smart metering, and digital signage. You may also be required to perform basic tasks for PABXs in coordination with L2 teams, handle printer equipment receipt, installation, and testing, as well as assist with AV equipment testing and troubleshooting in collaboration with remote AV support. Your responsibilities will also include workplace monitor deployment, testing, and logistics handling, providing support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment, onsite assistance during scheduled maintenance or escalations, coordination with vendors or local service providers for repairs and equipment replacements, maintaining accurate incident records, escorting 3rd party providers to the local data room, assisting during audits and compliance checks, supporting office moves, equipment relocations, and hardware refresh projects, and assisting with local business events as needed. Qualifications Required: * Hindi language proficiency * Good English communication skills As a Desktop Support Engineer at our company, your role will involve performing basic troubleshooting, installation, and maintenance for office infrastructure related to EIT services such as printing, connectivity, platform, and voice. You will be responsible for installing, testing, and removing basic network devices like switches, routers, and access points, including support for Site/CORE Equipment inside the office. This includes handling tasks related to Out of band, FW, NAC, DNS, Secnet, and network connectivity troubleshooting for Wi-Fi and LAN. Additionally, you will provide on-premises support for smart metering and other real estate solutions within office environments, which may include smart office sensors, smart metering, and digital signage. You may also be required to perform basic tasks for PABXs in coordination with L2 teams, handle printer equipment receipt, installation, and testing, as well as assist with AV equipment testing and troubleshooting in collaboration with remote AV support. Your responsibilities will also include workplace monitor deployment, testing, and logistics handling, providing support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment, onsite assistance during scheduled maintenance or escalations, coordination with vendors or local service providers for repairs and equipment replacements, maintaining accurate incident records, escorting 3rd party providers to the local data room, assisting during audits and compliance checks, supporting office moves, equipment relocations, and hardware refresh projects, and assisting with local business events as needed. Qualifications Required: * Hindi language proficiency * Good English communication skills