Customer Support Network Engineer

Role Overview: You will engage in direct communication with NETGEAR customers via phone, chat, and email. Assist customers with home mesh-wireless-network initial setup and configurations, home extender and powerline adapter setup, and configurations, as well as advanced home networking configurations. Confirm product behavior, troubleshoot as needed, promote NETGEAR mobile apps, log customer cases accurately, sell support contracts, and escalate technical issues to L2 support engineers. Key Responsibilities: - Communicate directly with customers via phone, chat, and email - Assist customers with home network setup and configurations - Confirm product behavior and troubleshoot issues - Promote the use of NETGEAR mobile apps - Log customer cases and product issues accurately - Sell support contracts - Escalate technical issues to L2 support engineers - Have a comprehensive understanding of typical home network deployments - Identify various networking home devices functions, configurations, and interactions Qualifications Required: - Immaculate English communication skills - High order of customer service skills - Attention to detail - Excellent analytical, organizational, and time management skills - Ability to perform well in a steep learning curve - Capability to sell support contracts Note: Information provided above is Internshala's interpretation and paraphrasing of the job description. Role Overview: You will engage in direct communication with NETGEAR customers via phone, chat, and email. Assist customers with home mesh-wireless-network initial setup and configurations, home extender and powerline adapter setup, and configurations, as well as advanced home networking configurations. Confirm product behavior, troubleshoot as needed, promote NETGEAR mobile apps, log customer cases accurately, sell support contracts, and escalate technical issues to L2 support engineers. Key Responsibilities: - Communicate directly with customers via phone, chat, and email - Assist customers with home network setup and configurations - Confirm product behavior and troubleshoot issues - Promote the use of NETGEAR mobile apps - Log customer cases and product issues accurately - Sell support contracts - Escalate technical issues to L2 support engineers - Have a comprehensive understanding of typical home network deployments - Identify various networking home devices functions, configurations, and interactions Qualifications Required: - Immaculate English communication skills - High order of customer service skills - Attention to detail - Excellent analytical, organizational, and time management skills - Ability to perform well in a steep learning curve - Capability to sell support contracts Note: Information provided above is Internshala's interpretation and paraphrasing of the job description.