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About the role
Location: Ahmedabad / Mohali, India Work Mode: Hybrid Experience: 8+ Years Department: Quality Assurance / Enterprise Delivery Remuneration: Best in the industry About the Role Techies Infotech is looking for a Senior QA Engineer with strong Salesforce CRM expertise to join our enterprise delivery team. The ideal candidate should have hands-on experience in enterprise-level Salesforce implementations, CRM workflows, integrations, and end-to-end QA delivery. Experience working with UAE / GCC clients will be an added advantage. Key Responsibilities Salesforce CRM Testing - Handle end-to-end QA activities for Salesforce CRM projects. - Perform functional, regression, integration, system, smoke, and UAT testing. - Validate Salesforce workflows, automation, custom objects, reports, dashboards, permissions, profiles, and roles. - Test Salesforce integrations with ERP, payment systems, marketing tools, middleware, and third-party platforms. - Create and maintain test plans, test cases, defect reports, and QA documentation. Enterprise Project Delivery - Collaborate with business analysts, developers, architects, project managers, and client stakeholders. - Review business requirements and identify risks, gaps, and test scenarios. - Participate in Agile/Scrum ceremonies and support release validation activities. - Ensure quality across the entire delivery lifecycle. Defect Management & QA Governance - Identify, document, and track defects with proper analysis and business impact. - Work closely with development teams for issue resolution and retesting. - Maintain QA metrics, execution reports, and release sign-offs. Support root-cause analysis and continuous quality improvement. Required Skills & Experience - Strong hands-on experience in Salesforce CRM testing. - Experience working on enterprise-scale Salesforce implementations. - Good understanding of Sales Cloud, Service Cloud, workflows, reports, dashboards, and CRM business processes. - Expertise in functional, regression, integration, and UAT testing. - Experience with Jira, Zephyr, TestRail, Azure DevOps, or similar tools. - Robust understanding of SDLC, STLC, Agile, and defect lifecycle management. - Excellent analytical, communication, and stakeholder management skills. Ability to work independently and take ownership of QA delivery. Good to Have - Experience working with UAE / GCC clients. - Salesforce certifications. - Exposure to Salesforce APIs, middleware, and integration testing. - Knowledge of automation testing tools. - Experience in CRM migration or digital transformation projects. Exposure to domains like Retail, eCommerce, Banking, Healthcare, or Real Estate. Preferred Candidate Profile We are looking for someone who: - Understands Salesforce CRM beyond basic testing. - Can think from both business and technical perspectives. - Has experience delivering enterprise CRM projects. - Takes ownership and drives quality proactively. Can work from Ahmedabad or Mohali office. Why Join Techies Infotech - Work on enterprise-level digital transformation projects. - Exposure to UAE / GCC market clients. - High-growth and ownership-driven environment. - Collaborate with experienced consulting and technology teams. - Opportunity to work with a fast-growing AI-powered digital transformation company. - Best-in-industry compensation for the right candidate. .