Salesforce Administrator

System Management and Maintenance Responsibilities Serve as primary system administrator for the Salesforce.com environment with 100+ users & handle all administrative functions Owns SFDC case management process (troubleshooting, hot fixing, prioritization) Coordinate the evaluation, scope and completion of new application development requests Good to have knowledge of setting up and configuring Pardot instances and managing the flow of data between Pardot and Salesforce Manage new releases of SFDC and efficiently roll out new features without interruption to the end users Complete regular internal system audits and prepare for upgrades of all applications. Manage custom integrations Work with the management team to establish suitable processes to support administrative, development, and change management activities Support all 3rd party applications integrated with SFDC (FinancialForce, Conga, Docusign, Zoom Info, etc) System Security and Integrity Responsibilities Grant/ remove and maintain user licenses Updates to SFDC hierarchy and territories in response to personnel changes Design, create and maintain user roles, profiles and permission sets Reassign records in response to personnel changes Process Creation, Documentation and Maintenance Data Integrity, Quality, Migration and Maintenance Report and Dashboard Creation and Maintenance Producing diagrams to document current business flows and how they will change once a solution is implemented Develop process documentation and field maps Management of deployment process (once a month deployment cycle, refresh schedule, etc.) Work with Applications Development team to mature our deployment process through CI Be the expert on any new technology that Import data as appropriate and Manage duplicate records Identify internal ways to monitor and improve data quality Monitor and manage exception logs for back end system integration with SFDC Create and maintain company wide dashboards Create and maintain reports including folder maintenance Qualifications Computer Science Degree or equivalent experience 2+ years of experience with Salesforce Infrastructure administration Strong SFDC understanding (admin, sales, service, community, developer certifications favorable) Some level of understanding of Tractions internal business processes ideal Logical, process-oriented thinker, motivated by supporting others Strong communicator, curious about technology & self-motivated Familiarity with Apex, Lightning, SOQL, Data loader & Excel