Support Specialist - IT Infrastructure

Role Overview: You will play a crucial role in the team by providing first-line support for the IT infrastructure, ensuring smooth operation of systems and resolving user issues. Key Responsibilities: - Provide first-line technical support to end-users. - Diagnose and troubleshoot hardware and software issues. - Resolve technical problems remotely and on-site. - Maintain accurate records of support requests and resolutions. - Contribute to the development of IT support documentation. - Install and configure computer hardware and software. Qualification Required: - Bachelor's degree in Computer Science or a related field preferred. - 1-3 years of experience in IT support. - Strong troubleshooting and problem-solving skills. - Knowledge of networking concepts. - Excellent communication and interpersonal skills. - Experience with help desk ticketing systems. Additional Details: The company offers competitive salary and benefits, opportunities for professional growth, an excellent work environment, health insurance, and paid time off. A Day in the Life: Your day will involve responding to support requests, troubleshooting technical issues, and ensuring users have the tools they need to do their jobs effectively. Role Overview: You will play a crucial role in the team by providing first-line support for the IT infrastructure, ensuring smooth operation of systems and resolving user issues. Key Responsibilities: - Provide first-line technical support to end-users. - Diagnose and troubleshoot hardware and software issues. - Resolve technical problems remotely and on-site. - Maintain accurate records of support requests and resolutions. - Contribute to the development of IT support documentation. - Install and configure computer hardware and software. Qualification Required: - Bachelor's degree in Computer Science or a related field preferred. - 1-3 years of experience in IT support. - Strong troubleshooting and problem-solving skills. - Knowledge of networking concepts. - Excellent communication and interpersonal skills. - Experience with help desk ticketing systems. Additional Details: The company offers competitive salary and benefits, opportunities for professional growth, an excellent work environment, health insurance, and paid time off. A Day in the Life: Your day will involve responding to support requests, troubleshooting technical issues, and ensuring users have the tools they need to do their jobs effectively.