Source description
About the role
As a Graduate Engineer Trainee Customer Support Engineer, you will be responsible for providing technical assistance to customers, supporting product integration, troubleshooting sensor-related issues, and ensuring customer satisfaction through timely and effective resolution of queries. This role offers an excellent opportunity to build a career in the sensor and automation industry. - Provide technical support to customers via email, phone, and in office visits when required. - Assist in installation, commissioning, and testing of sensor products at customer locations. - Troubleshoot sensor-related problems and recommend appropriate solutions. - Coordinate with R&D; and production teams to resolve product issues and ensure timely feedback to customers. - Prepare and maintain technical documentation, FAQs, service reports, and manuals. - Support the sales team with technical inputs during pre-sales and post-sales phases. - Conduct product training sessions and demonstrations for customers and partners. - Maintain a customer issue tracking system and ensure proper follow-up until resolution. - Ensure high levels of customer satisfaction and retention. Job Type: Full-time Compensation: 20,000.00 - 25,000.00 per month Benefits: - Provident Fund Application Question(s): - Are you familiar with Autocad - Did you completed B.E In Mechanical/ Electrical/Electronics /Instrumentation Education: - Bachelor's (Required) Work Location: In person .