Senior Application Support Specialist

Job Description Key Responsibilities: ? Provide advanced technical support for Kellanova's Xtel application, ensuring smooth operation and minimal downtime, ? Collaborate with cross-functional teams to troubleshoot and resolve complex application issues, ? Monitor application performance and implement improvements to enhance efficiency and user experience, ? Lead the deployment of updates, patches, and new features, ensuring compatibility and stability, ? Mentor junior team members and provide guidance on best practices for application support, ? Document processes, solutions, and troubleshooting steps for future reference, Required Skills And Experience ? Extensive experience in application support, preferably 3-5 years, with Kantar's Xtel or similar platforms, ? Strong problem-solving skills and the ability to work under pressure, ? Proficiency in relevant tools, ? Excellent communication skills to liaise with stakeholders and team members effectively, ? A proactive approach to identifying and addressing potential issues before they escalate, Preferred Qualifications ? Familiarity with Kantar's Xtel application and its functionalities, ? Experience in a leadership or mentoring role within a technical team, ? Certifications in relevant technologies or methodologies,