ServiceNow ITOM Administrator

Lead end-to-end ITOM initiatives Collaborate with vendors and SMEs on technical challenges Ownership of data quality and optimization metrics Experience: 5+ yrs total, 4+ yrs relevant in ServiceNow ITOM Hands-on with ServiceNow ITOM suite and scripting for automation Strong knowledge of CMDB, Discovery, MID Server, and Service Mapping Understanding of Windows/Linux, network, storage, and virtualization tech Lead ITOM implementations including CMDB design, Discovery, and Service Mapping Deploy and configure MID Servers Identify, classify, and map CI relationships Automate CMDB data management using scripting Understand infrastructure (network, server, storage, virtualization) relevant to discovery Troubleshoot discovery and service mapping issues with SMEs and vendors Monitor CMDB health, deduplicate CI data, and implement transformation scripts Develop and maintain service maps including application dependencies Document technical and process aspects; deliver stakeholder training Drive process optimization and maintain CMDB data KPIs above 99% We are looking for an experienced ServiceNow ITOM Administrator to manage CMDB integrity, drive discovery and mapping processes, and ensure data accuracy Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.