Source description
About the role
Technical Support Engineer Responsibilities: - Responding to technical support tickets. - Contacting clients to find out the nature of the technical or IT issue. - Linking to clients' computers via remote access. - Traveling to clients' office or server location. - Installing current hardware, software, and networking systems. - Diagnosing and troubleshooting hardware, networking, and software issues. - Proposing simple and effective solutions. - Providing basic software training. - Maintaining good client relations. - Completing job reports. Technical Support Engineer Requirements: - Bachelors degree in computer science or information technology. - Previous work experience as a technical support engineer or desktop support engineer. - In-depth knowledge of hardware and networking systems. - Knowledge of operating systems, web services, and API. - Knowledge of remote access systems such as TeamViewer. - Ability to troubleshoot complex software and hardware issues. - Excellent communication skills. - Critical thinker. - Good interpersonal skills. Compensation: 40,000.00 - 45,000.00 per month Application Question(s): - Immediate joiner Experience: - MDM: 3 years (preferred) - DLP: 3 years (preferred) - CISCO : 3 years (preferred) - Defender: 3 years (preferred) Work Location: In person .