Senior Technical Consultant

Senior Technical Consultant Bengaluru Skills and Experience: B.E (or equiv.) with 6+ years of experience in product deployment and customer services Hands-on experience in implementation of one or more ITSM or monitoring tools Experience in the areas of Service Management and Operations, Service Automation, Asset Management and Business Service Monitoring Knowledge of network and systems management domain including standards/ protocols (WMI, SNMP, SMIS etc.), ITIL standards Experience in integrating ITSM tools with other enterprise applications desirable Excellent communication and presentation skills Good analytical and troubleshooting skills Roles and Responsibilities: Work with customers to understand business requirements and propose an appropriate solution which can demonstrate business value and help achieve customer satisfaction Install and update core software, interfaces, database and web services Identify and resolve issues related to implementation of product Provide implementation schedule, resolutions to technical issues and general advice as technical consultant Provide highly responsive customer service and maintain high level of customer satisfaction Engineer, record and document solutions to common and difficult problems Learn, implement and teach best practices for implementation and configuration of the product Collaborate with engineering to improve implementation and configuration of the product Call Now +91 80 4650 7422 Contact Demo About SapphireIMS SapphireIMS makes your business functions and processes agile through our suite of ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Service Lifecycle Management and Business Service Monitoring Solutions. Copyrights ? Tecknodreams 2017. All rights reserved. Terms and Conditions Products > ITIL Service Desk > Enterprise Asset Management > Enterprise Service Management > Healthcare Service Management > Service Lifecycle Management > Business Service Monitoring Find Us Bangalore, India Tecknodreams Software Consulting Pvt. Ltd. #15, 3rd Floor J.P. Nagar 3rd Phase, Bannerghatta Road, Bangalore-560 078. Phone No. :+91 80 4650 7400 Sales :+91 80 4650 7422 / sales@sapphireims.com Mumbai, India Galleria, A Wing / 403 Main Street. Hiranandani Gardens, Powai, Mumbai 400076 Maharashtra. India. Singapore Tecknodreams Pte. Ltd. 20 Maxwell Road #09-17, Singapore-069113 Tecknodreams Software Consulting Pvt. Ltd. #15, 3rd Floor J.P. Nagar 3rd Phase, Bannerghatta Road, Bangalore-560 078. Sales :+91 80 4650 7422 / sales@sapphireims.com Galleria, A Wing / 403 Main Street. Hiranandani Gardens, Powai, Mumbai 400076 Maharashtra. India. Tecknodreams Pte. Ltd. 20 Maxwell Road #09-17, Singapore-069113