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Job Responsibilities : - Design, develop, and configure BMC Helix ITSM & ITOM solutions based on business requirements.- Configure and customize Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, Service Request Management, Monitoring, Event Management, and Discovery modules.- Develop service catalog items, workflows, runbooks, and automation solutions.- Design and implement secure data migration strategies for historical records, active tickets, CMDB, assets, and knowledge articles.- Perform data migration, validation, reconciliation, and sign-off activities using approved ETL tools and methodologies.- Analyze existing ServiceNow integrations and rebuild or establish integrations in BMC Helix using REST/SOAP APIs, webhooks, middleware, and event management tools.- Prepare and execute Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Performance Testing, and Load Testing while ensuring timely defect resolution.- Develop and execute cutover plans, support go-live activities, and provide hypercare support including issue resolution, user guidance, and system optimization.- Ensure solutions adhere to industry best practices, governance, security, scalability, and resilience standards.Required Skills & Experience : - 6-8 years of hands-on experience with BMC Helix ITSM & ITOM implementation and development.- Strong expertise in Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, and Service Request Management.- Experience in large-scale platform migration projects, preferably ServiceNow to BMC Helix.- Hands-on experience with CMDB, workflows, automation, service catalog development, and integration design.- Strong knowledge of REST/SOAP APIs, web services, webhooks, ETL processes, data migration, and reconciliation methods.- Experience with monitoring tools, event management, and custom API integrations.- Bachelor's degree in Computer Science, Information Technology, or a related field.- BMC Helix or relevant ITSM certifications are an added advantage. (ref:hirist.tech) Job Responsibilities : - Design, develop, and configure BMC Helix ITSM & ITOM solutions based on business requirements.- Configure and customize Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, Service Request Management, Monitoring, Event Management, and Discovery modules.- Develop service catalog items, workflows, runbooks, and automation solutions.- Design and implement secure data migration strategies for historical records, active tickets, CMDB, assets, and knowledge articles.- Perform data migration, validation, reconciliation, and sign-off activities using approved ETL tools and methodologies.- Analyze existing ServiceNow integrations and rebuild or establish integrations in BMC Helix using REST/SOAP APIs, webhooks, middleware, and event management tools.- Prepare and execute Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Performance Testing, and Load Testing while ensuring timely defect resolution.- Develop and execute cutover plans, support go-live activities, and provide hypercare support including issue resolution, user guidance, and system optimization.- Ensure solutions adhere to industry best practices, governance, security, scalability, and resilience standards.Required Skills & Experience : - 6-8 years of hands-on experience with BMC Helix ITSM & ITOM implementation and development.- Strong expertise in Incident, Problem, Change, CMDB, Asset Management, Knowledge Management, and Service Request Management.- Experience in large-scale platform migration projects, preferably ServiceNow to BMC Helix.- Hands-on experience with CMDB, workflows, automation, service catalog development, and integration design.- Strong knowledge of REST/SOAP APIs, web services, webhooks, ETL processes, data migration, and reconciliation methods.- Experience with monitoring tools, event management, and custom API integrations.- Bachelor's degree in Computer Science, Information Technology, or a related field.- BMC Helix or relevant ITSM certifications are an added advantage. (ref:hirist.tech)
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