IT Support Technician

Role Overview As an L1 IT Support Engineer, you will serve as the primary technical point of contact for the organization. Your responsibilities will include resolving day-to-day user hardware and software issues, performing basic network troubleshooting, and managing application installations. A key aspect of your role will be tracking technical issues and efficiently escalating complex hardware or service problems to external vendors. Key Responsibilities - User & Desktop Support: You will be responsible for installing, configuring, and maintaining employee laptops, desktops, printers, and peripheral devices. - Application Installation & Support: Your duties will involve deploying and troubleshooting core business applications, operating systems (Windows/macOS), and productivity suites such as Microsoft 365 and Google Workspace. - Network Troubleshooting (Key Skill): You are expected to diagnose basic LAN/WAN, Wi-Fi, and VPN connectivity issues. Additionally, you should understand IP addressing and local network configurations to ensure seamless user connectivity. - Vendor Escalation & Management: Act as the liaison between internal users and external vendors for hardware repairs, internet service outages, and software licensing issues. - Ticketing & Access Management: Monitor the IT helpdesk queue, manage user account credentials (password resets, access rights), and resolve tickets within defined SLAs. Qualification Required - Experience: You should have 1 to 3 years of hands-on experience in a technical support, helpdesk, or desktop support role. - Core Technical Skills: Demonstrate a solid understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs. Proficiency in OS administration (Windows 10/11 and/or macOS) is essential. Familiarity with active directory or cloud identity management tools like Entra ID or Okta is a plus. - Soft Skills: Possess strong vendor management and escalation tracking skills. Showcase excellent problem-solving capabilities and a customer-first mindset. Clear communication skills are crucial to effectively explain technical solutions to non-technical users. - Education: A Bachelors degree or Diploma in IT, Computer Science, or equivalent practical experience/certifications (such as CompTIA A+, Network+, or CCNA) is required. Additional Company Details The company offers a monthly pay range of 10,000.00 - 25,000.00 for this position. The work location is in person. Role Overview As an L1 IT Support Engineer, you will serve as the primary technical point of contact for the organization. Your responsibilities will include resolving day-to-day user hardware and software issues, performing basic network troubleshooting, and managing application installations. A key aspect of your role will be tracking technical issues and efficiently escalating complex hardware or service problems to external vendors. Key Responsibilities - User & Desktop Support: You will be responsible for installing, configuring, and maintaining employee laptops, desktops, printers, and peripheral devices. - Application Installation & Support: Your duties will involve deploying and troubleshooting core business applications, operating systems (Windows/macOS), and productivity suites such as Microsoft 365 and Google Workspace. - Network Troubleshooting (Key Skill): You are expected to diagnose basic LAN/WAN, Wi-Fi, and VPN connectivity issues. Additionally, you should understand IP addressing and local network configurations to ensure seamless user connectivity. - Vendor Escalation & Management: Act as the liaison between internal users and external vendors for hardware repairs, internet service outages, and software licensing issues. - Ticketing & Access Management: Monitor the IT helpdesk queue, manage user account credentials (password resets, access rights), and resolve tickets within defined SLAs. Qualification Required - Experience: You should have 1 to 3 years of hands-on experience in a technical support, helpdesk, or desktop support role. - Core Technical Skills: Demonstrate a solid understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs. Proficiency in OS administration (Windows 10/11 and/or macOS) is essential. Familiarity with active directory or cloud identity management tools like Entra ID or Okta is a plus. - Soft Skills: Possess strong vendor management and escalation tracking skills. Showcase excellent problem-solving capabilities and a customer-first mindset. Clear communication skills are crucial to effectively explain technical solutions to non-technical users. - Education: A Bachelors degree or Diploma in IT, Computer Science, or equivalent practical experience/certifications (such as CompTIA A+, Network+, or CCNA) is required. Additional Company Details The company offers a monthly pay range of 10,000.00 - 25,000.00 for this position. The work location is in person.