Servicenow QA

Experience Level : Total years – 8 + Years 5+ years as a ServiceNow QA Tester Job Location: Remote Notice Period: Immediate Job Overview: We are seeking an experienced and highly skilled ServiceNow QA to join our team. The ideal candidate will have 5+ years of hands-on experience working with the ServiceNow platform , particularly in ITSM , CMDB , HRSD , Discovery , and other core modules. The candidate should be an expert in manual and automated testing , including functional testing , API testing , and UI testing . A key responsibility of this role is ensuring the quality, performance , and reliability of ServiceNow applications and integrations. This individual will be responsible for developing and executing test plans, performing integration and regression testing, and troubleshooting complex ServiceNow configurations. The role requires proficiency with tools such as ServiceNow Automated Test Framework (ATF) , Postman , Selenium , and other testing tools, working closely with Agile teams to ensure smooth project delivery and high-quality results. Key Responsibilities: · ServiceNow Platform Expertise : oDemonstrate a deep understanding of ServiceNow modules such as ITSM , CMDB , HRSD , Discovery , and Service Portal . oValidate ServiceNow portal customizations, widgets, UI components, and integrations with third-party systems. oTest ServiceNow translations and language packs for multi-lingual support. oWork on POC testing for new features and modules before deployment. o · Test Planning & Execution : oLead the creation, execution, and maintenance of comprehensive test plans , test cases , and test scripts . oPerform functional , regression , integration , security , and performance testing for various ServiceNow modules. oValidate configurations, customizations, and integrations for both standard and third-party solutions. oConduct User Acceptance Testing (UAT) and support business users during test execution. o · Automation & Technical Testing : oUtilize ServiceNow Automated Test Framework (ATF) to automate UI and API tests. oDevelop automation scripts using Selenium , TestNG , JavaScript , and Jelly Script for efficient regression testing. oPerform API testing using REST/SOAP frameworks with tools like Postman and SoapUI . oTest workflow automation , business rules , and script includes within ServiceNow. o · Integration & Customization Testing : oConduct thorough integration testing to ensure seamless interaction between ServiceNow and other business-critical systems (e.g., Active Directory , LDAP , third-party APIs ). oValidate custom UI components developed with HTML , CSS , JavaScript , and PowerShell scripts . oTest PowerShell scripts, automated workflows , and ServiceNow integration configurations . o · Defect Management & Reporting : oIdentify, log, track, and manage defects using tools like Jira or ServiceNow's Defect Management system. oWork closely with developers to troubleshoot issues, validate fixes, and ensure timely defect resolution. oCommunicate test results and defect status to stakeholders and project teams.