ServiceNow Business Analyst

Job Role: ServiceNow Business Analyst Job Location:Hyderabad Work Mode: (Hybrid) Experience Required 7 to 9 years of experience as a Business Analyst with strong exposure to ServiceNow platforms Job Summary We are seeking an experienced ServiceNow Business Analyst to work in a client-facing role, collaborating closely with Product Owners, Technical Leads, and Development teams within an Agile delivery model. The candidate will be responsible for gathering business requirements, translating them into well-defined user stories, and ensuring successful delivery of ServiceNow solutions. Key Responsibilities Requirement Gathering and Analysis Engage with stakeholders to gather, analyze, and document business requirements Conduct workshops, interviews, and discussions with clients to understand business needs Translate business requirements into functional specifications and user stories Agile Delivery Support Work closely with Product Owners to refine and maintain the product backlog Define and document user stories, tasks, and acceptance criteria in JIRA Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives Ensure requirements are clear, testable, and aligned with business objectives ServiceNow Functional Expertise Provide functional expertise across key ServiceNow modules: ITSM (Incident, Problem, Change, Request) CMDB ITOM SPM (Strategic Portfolio Management) IRM (Integrated Risk Management) Integration Hub Support solution design discussions with Technical Leads and Developers Ensure best practices are followed in ServiceNow implementations Stakeholder Management Act as the primary liaison between business stakeholders and technical teams Communicate requirements, priorities, and changes effectively Manage expectations and ensure alignment across all stakeholders Documentation and Quality Assurance Create and maintain clear documentation including BRDs, FRDs, and process flows Validate delivered solutions against requirements and acceptance criteria Support UAT activities and ensure successful sign-offs Required Skills and Qualifications Technical and Functional Skills Strong understanding of ServiceNow platform and modules (CMDB, ITSM, ITOM, SPM, IRM, Integration Hub) Hands-on experience with JIRA for managing requirements, user stories, and Agile workflows Familiarity with end-to-end ServiceNow implementation lifecycle Business Analysis Skills Proven experience in requirement gathering, analysis, and documentation Strong ability to write clear and detailed user stories with acceptance criteria Experience working in Agile/Scrum environments Communication and Interpersonal Skills Excellent verbal and written communication skills Strong client-facing experience with the ability to lead discussions and workshops Ability to collaborate effectively with cross-functional teams Preferred Qualifications ServiceNow certifications (e.g., Certified System Administrator, CIS in ITSM or other modules) Experience with integrations and API-based solutions Exposure to enterprise IT environments and digital transformation initiatives