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About the role
Roles and Responsibilities: - Work within standard procedures and work instructions under the close guidance of more experienced colleagues. - Test software or applications, fix straightforward bugs, and escalate problems related to functionality issues. - Suggest recommendations for bug/problem resolution. Mandatory Skills: Bucket 1: 1. Incident and Major Incident Management (MIM) 2. Problem Management 3. Change Request Management 4. Service Level Agreements (SLAs) 5. Release Management 6. DevOps CI/CD - TCM Bucket 4: 1. Knowledge Management 2. Service Portal 3. Surveys 4. Asset Management Key Requirements: - Experience in IT Service Management (ITSM) - Proficiency in Asset Management - Knowledge of Service Portal (Optional: Portal development experience preferred) - Expertise in Client and Server-side Scripting - Experience with Integrations using Flow Designer and other integration approaches - Debugging skills Optional Skills: - Familiarity with portfolios such as Shell IDT/Enterprise IDT/IT4IT/Request to Fulfill Project Overview: - Project Scope: Includes both BAU (Business As Usual) and implementation/recent integrations related to all mandatory modules listed above. - Description: ServiceNow IT Engineering DevOps team is dedicated to ITSM Product Owners and focuses on delivering all ITIL processes as instructed by ITSM Product Owners. - Focus Areas: - Improvements for reliable and secure operations - Compliance (control standardization & automation) - Process area enhancements Program Details: - Business Application: ServiceNow IT Service Management - Project Type: IT Product - Project Class: Process Improvement & Compliance - DevOps BAU Development Team: Responsible for all ITIL processes, such as Request, Incident, Change, and Asset. - Shared Costs: Running ServiceNow DevOps includes ServiceNow Design Authority, Architecture, Release, and Platform Team. - Dependency: Detailed scope relies on user stories created by the ITB. Roles and Responsibilities: - Work within standard procedures and work instructions under the close guidance of more experienced colleagues. - Test software or applications, fix straightforward bugs, and escalate problems related to functionality issues. - Suggest recommendations for bug/problem resolution. Mandatory Skills: Bucket 1: 1. Incident and Major Incident Management (MIM) 2. Problem Management 3. Change Request Management 4. Service Level Agreements (SLAs) 5. Release Management 6. DevOps CI/CD - TCM Bucket 4: 1. Knowledge Management 2. Service Portal 3. Surveys 4. Asset Management Key Requirements: - Experience in IT Service Management (ITSM) - Proficiency in Asset Management - Knowledge of Service Portal (Optional: Portal development experience preferred) - Expertise in Client and Server-side Scripting - Experience with Integrations using Flow Designer and other integration approaches - Debugging skills Optional Skills: - Familiarity with portfolios such as Shell IDT/Enterprise IDT/IT4IT/Request to Fulfill Project Overview: - Project Scope: Includes both BAU (Business As Usual) and implementation/recent integrations related to all mandatory modules listed above. - Description: ServiceNow IT Engineering DevOps team is dedicated to ITSM Product Owners and focuses on delivering all ITIL processes as instructed by ITSM Product Owners. - Focus Areas: - Improvements for reliable and secure operations - Compliance (control standardization & automation) - Process area enhancements Program Details: - Business Application: ServiceNow IT Service Management - Project Type: IT Product - Project Class: Process Improvement & Compliance - DevOps BAU Development Team: Responsible for all ITIL processes, such as Request, Incident, Change, and Asset. - Shared Costs: Running ServiceNow DevOps includes ServiceNow Design Authority, Architecture, Release, and Platform Team. - Dependency: Detailed scope relies on user stories created by the ITB.
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