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About the role
Key Responsibilities Configure and maintain ServiceNow modules such as TPRM, PSM, Custom Applications. Develop and maintain ServiceNow flow designers, UI policies, and business rules. Process Implementation Align ServiceNow processes with ITIL best practices. Design and implement integrations with third-party systems. Automate routine tasks using ServiceNow scripting. Document technical specifications, processes and procedures for ServiceNow TPRM & PSM processes. Adhere to ServiceNow coding best practices, manage solutions within update sets and contribute to the overall platform governance strategy. Ensure compliance with security and governance standards. Provide technical support for post-implementation issues. Reporting Develop dashboards and reports for operational insights. Required Skills & Qualifications Technical Expertise Minimum 5 years of experience in ServiceNow Development and Administration. Strong Proficiency in JavaScript, GlideAPI's, and ServiceNow APIs. Experience with ServiceNow Integrations with third-party systems. Basic knowledge in Service Portal concepts. Process Knowledge Familiarity with ITIL framework and best practices. Experience 5 to 7 years of ServiceNow development/administration experience. Soft Skills Strong problem-solving and analytical skills. Excellent communication and stakeholder management. Preferred Qualifications ServiceNow Certified System Administrator (CSA). Experience with ServiceNow TPRM, PSM, or GRC modules. Knowledge of Agile methodologies. Key Performance Indicators Timely delivery of ServiceNow enhancements. High user satisfaction with platform performance. Compliance with ITSM and security standards.
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