Business Sys. Analysis Senior Analyst

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries. Position: Business Sys. Analysis Senior Analyst Location: Gurgaon/Noida/Coimbatore Work Type: Hybrid Job Type: Full Time Job Description Technical Experience: Must have 6+ years of IT experience, 2+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrackNexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificatesITIL foundation certificationsProject Management tools JIRA, Azure DevOpsExperience of working on ITSM - ServiceNow, RemedyPossesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX toolExperience in implementing and driving automation initiativesCreate intake processes to gather requirements from stakeholdersParticipate in problem hunting sessions to identify opportunities in the environmentAnalytical skills to slice and dice the data per use case needsCreate Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.Responsible for customer/stakeholder relationship managementProvide cross functional supportAct as a liaison between vendor and client Key Expertise Exhibits passion and alignment with our vision, values & operating principlesStrong Communication & Presentation skillsVendor ManagementStakeholder managementDemonstrates the ability to multi-taskExceptional listening abilities and detail orientedAbility to work in heterogeneous environmentDemonstrates ability to succeed with the team Educational Qualification Degree from a reputed educational institution15 years of education is must TekWissen Group is an equal opportunity employer supporting workforce diversity. Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries. Position: Business Sys. Analysis Senior Analyst Location: Gurgaon/Noida/Coimbatore Work Type: Hybrid Job Type: Full Time Job Description Technical Experience: Must have 6+ years of IT experience, 2+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrackNexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificatesITIL foundation certificationsProject Management tools JIRA, Azure DevOpsExperience of working on ITSM - ServiceNow, RemedyPossesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX toolExperience in implementing and driving automation initiativesCreate intake processes to gather requirements from stakeholdersParticipate in problem hunting sessions to identify opportunities in the environmentAnalytical skills to slice and dice the data per use case needsCreate Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.Responsible for customer/stakeholder relationship managementProvide cross functional supportAct as a liaison between vendor and client Key Expertise Exhibits passion and alignment with our vision, values & operating principlesStrong Communication & Presentation skillsVendor ManagementStakeholder managementDemonstrates the ability to multi-taskExceptional listening abilities and detail orientedAbility to work in heterogeneous environmentDemonstrates ability to succeed with the team Educational Qualification Degree from a reputed educational institution15 years of education is must TekWissen Group is an equal opportunity employer supporting workforce diversity.