Support Engineer I

Overview TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Support Engineer I Location: Chennai Job Type: Contract Duration: 8 Months Work Type: Onsite Job Description The Top Key Resposibilities: Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologiesSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of support for one or more payment products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with dev team for handing-off or taking over-active support issues and creating a team specific knowledge base and skill set Leadership Principles Insist on the Highest Standards Deliver ResultsOwnershipEarn TrustLearn and Be CuriousBias for Action Mandatory Requirements 2+ years of software development, or 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience scripting in modern program languages Preferred Skills Knowledge in AWS Technologies and Artificial IntelligenceKnowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSON Education Or Certification Engineering TekWissen Group is an equal opportunity employer supporting workforce diversity. .