Source description
About the role
Roles and Responsibilities: Delivery: Install, integrate and configure. Develop processes and procedures for typical customized system applications. Construct and execute a testing plan. Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions. Produce detailed feature request documents for functional enhancements and further development of core product or customization. Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and RD, open and follow up on bugs. Customized training and optimizations Support our customers by handling T3+ tickets opened by ticketing system, on all rounds Education requirement: Bachelor s degree in Engineering / Telecommunications / Computer Science, preferred Experience range : 3+ years in the Telecommunications industry, preferred 2 years experience as a technical support role, with proven analytical and customer engagement Technical/ functional skills required: Knowledge of OS Linux and Windows. Knowledge of Linux shell scripting, preferred Knowledge of Database ORACLE, preferred Knowledge of GSM [MAP Signaling],CAMEL, ISUP, Sigtran, SIP, SS7 a strong advantage Diameter Protocols (Gx, Gy) a strong advantage Client-facing experience. English Language proficiency, written and verbal Written and verbal skills; excellent phone manner Ability to effectively juggle/prioritize multiple tasks and function well within a team Willingness to travel abroad. Soft skills required: Strong technical and analytical skills Experience in problem analysis and resolution of software problems Strong written and verbal communication skills (English)