Director, Systems Operations Software

Vendor Strategy & Management: Lead offshore/vendor engagement strategy across SysOps, including scope allocation, de-scoping, and transition to in-house development while maintaining effective vendor relationships.

SysOps Functional Alignment: Ensure alignment across all SysOps domains (EMS, CNMS, CNOS, NCS, Operations, and BSS), resolving cross-team gaps, overlaps, and inconsistencies to enable cohesive system behavior.

Architecture Alignment Oversight: Provide oversight to ensure LSS capabilities align with system architecture across domains and that requirements, design, and implementation remain consistent with target architecture.

Product Owner Function Leadership: Consolidate and standardize the Product Owner function across SysOps to ensure consistent backlog management, prioritization, and coordination of cross-team dependencies.

Program Governance & Oversight: Provide cross-functional program oversight, tracking progress, risks, and dependencies across vendor deliverables and internal teams, and supporting leadership with integrated program visibility.

IVV & Integration Management: Coordinate integration, verification, and validation activities across SysOps systems, ensuring end-to-end integration readiness and alignment of testing strategies.

Operations & BSS Alignment: Ensure SysOps capabilities align with operational (NOC) needs and BSS integration requirements, supporting end-to-end service workflows.

Documentation & External Deliverables Governance: Oversee the quality, consistency, and status of external-facing documentation, including requirements, architecture artifacts, vendor deliverables, and program documentation.