Senior Network Analyst

Responsibilities: Technical - Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools - Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades). - Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability. - Implement service and network element changes as directed to ensure the smooth functioning of the network. - Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting). - Work with vendors for issues Communications - Work closely with team members to resolve network issues efficiently and effectively. - Coordinate with on-site technicians who require assistance or are providing hands and feet support for IP network assurance tasks. - Engage with stakeholders and team members to discuss network issues, troubleshoot details, and confirm resolutions. - Provide regular updates on issue progress, next steps, and any roadblocks. Administration - Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance. - Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions. - Submit time and expense reports promptly. Results or Outcomes: - Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction. - Maintain clear communication standards with stakeholders through appropriate channels (phone, email, chat). 1) Future-Ready Skills: A strong emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible). 2) Proactive Mindset: A focus on continuous process improvement, root cause analysis, and reducing MTTR rather than just closing tickets. 3) Modern Tooling: Clear expectations around using enterprise-grade ticketing (ServiceNow) and automated event correlation systems. Qualifications: Education and Certifications - Degree in Telecommunications, Computer Science, Electronics, or a related field - Industry Certifications (nice to have): Juniper Networks Certified Associate/Professional (JNCIA/JNCIP)Nokia CertificationCisco Certified Network Associate (CCNA) (Optional)Cisco Certified Network Professional (CCNP) (Optional)CompTIA Network+ (Optional)ITIL Foundation certification (Optional) Technical Skills - Strong understanding of IP network protocols such as OSPF, BGP, ISIS, segment routing, etc. - Proven ability to isolate and resolve issues in LAN, MAN, and WAN environments. - Familiarity with command-line interface (CLI) and GUI tools from vendors such as Juniper, Nokia etc - Expertise in working with automated provisioning, network telemetry, circuit documentation, ticketing, and testing/dispatch systems. - Able to understand IP networks using existing documentation and understanding of the system. - Able to perform IP Surveillance activities without any assistance Problem Solving and Decision Making - Strong troubleshooting skills, with the ability to quickly identify problems and implement effective solutions. - Self-motivated and capable of working independently with minimal supervision. - Committed to continuous learning, including completing certifications and passing relevant exams. Other Requirements - Ability to follow and adhere to published work plans, processes, and procedures. - Normal color vision to work with color-coded diagrams and tools. - Willingness and ability to work in a shift-based environment, including evenings, weekends, and holidays. - Excellent verbal and written communication skills, with fluency in English (French is an asset). - Strong interpersonal skills to handle both positive and challenging customer interactions. - Ability to work effectively in a fast-paced, collaborative team environment. - Maintain performance under time constraints and in rapidly changing situations. Security Requirements - Must meet applicable security clearance requirements Responsibilities: Technical - Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools - Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades). - Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability. - Implement service and network element changes as directed to ensure the smooth functioning of the network. - Knowledge of core / distribution / access concepts and their troubleshooting and brea