Human-AI Interaction & UX Specialist

About the job: At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a human-AI interaction (HAI) & UX specialist, you are the architect of the user experience. You study the 'friction' between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a 'tool' to becoming a 'partner' by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around. Key Responsibilities: 1. Conversational UX auditing: Analyze the 'flow' of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers. 2. Trust & calibration analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the 'calibration of trust.' 3. Persona & tone synthesis: Develop and test specialized personas (e.g., Empathetic counselor vs. objective data analyst) to ensure tone-alignment across different industries. 4. Accessibility & inclusivity design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global. Assessment: In order to be hired into our community, you'll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Equal opportunity: All qualified applicants will receive consideration for a role without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Who can apply: Only those candidates can apply who: have minimum 1 years of experience can work from 8:00 am - 12:00 pm Indian Standard Time (as the company is based outside of India & their local work timings are 8:00 am - 12:00 pm India Standard Time) Salary: $ 4,800 - 9,600 /year Experience: 1 year(s) Deadline: 2026-08-09 23:59:59 Skills required: English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. Education: Minimum of a bachelor’s degree specifically in human-computer interaction (HCI), cognitive psychology, UX research, or behavioral economics. 2. Native language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural 'vibe' and natural flow of dialogue. 3. English proficiency: Minimum B1 (Intermediate) level English for global community collaboration. About Company: TELUS International AI-data solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. The work of our AI community contributes to improving technology and the digital experiences of many people around the world. Our AI community works in our proprietary AI training platform, handling all data types (text, images, audio, video, and geo) across 500+ languages and dialects. We offer flexible work-from-home opportunities for people with a passion for languages. The jobs are part-time, and there is no fixed schedule. Whoever you are, wherever you come from, come join our global AI community.