Machine Learning Consultant

About the job: TELUS Digital is building a high-impact team of machine learning consultants working alongside policy enforcement specialists to provide actionable insights on AI decision-making. As a machine learning consultant, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions. Key Responsibilities: 1. Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced trust & safety cases. 2. Perform high-quality content annotations in collaboration with policy experts. 3. Support supervised fine-tuning and reinforcement learning (RLHF) processes. 4. Conduct data analysis to detect patterns, trends, and model weaknesses. 5. Produce clear reports and insights for engineering and policy teams. 6. Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines. 7. Maintain confidentiality and handle sensitive content responsibly. Assessment: In order to be hired into our community, you'll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Equal opportunity: All qualified applicants will receive consideration for a role without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Who can apply: Only those candidates can apply who: have minimum 1 years of experience can work from 8:00 am - 12:00 pm Indian Standard Time (as the company is based outside of India & their local work timings are 8:00 am - 12:00 pm India Standard Time) Salary: $ 7,200 - 12,000 /year Experience: 1 year(s) Deadline: 2026-08-09 23:59:59 Skills required: Machine Learning, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. 2 years of experience in AI model supervised fine-tuning or reinforcement learning (RLHF). 2. 2 years of experience in machine learning operations (MLOps). 3. 1+ year of experience in user-generated content (UGC) moderation or trust & safety operations. 4. Strong data analysis, trend detection, and report writing skills. 5. Ability to handle gray-area or edge-case scenarios. 6. Native level + English communication skills. 7. Detail-oriented with ability to follow complex workflows and guidelines. About Company: TELUS International AI-data solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. The work of our AI community contributes to improving technology and the digital experiences of many people around the world. Our AI community works in our proprietary AI training platform, handling all data types (text, images, audio, video, and geo) across 500+ languages and dialects. We offer flexible work-from-home opportunities for people with a passion for languages. The jobs are part-time, and there is no fixed schedule. Whoever you are, wherever you come from, come join our global AI community.