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About the role
About Temenos Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology on-premises, in the cloud, or as SaaS to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives. VALUES Care About Transforming The Banking Landscape. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. About Team Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS We are looking for a qualified Software Engineer/Senior Software Engineer to join our team, an experienced qualified to handle the client incidents to the satisfactory resolution. If you are hands-on in programming languages such as Java, C,C++,Python and handled the clients incidents within agreed SLAs/customer satisfaction, we would like to meet you. In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution. This role will demand Experience working in 24/7 Support teams and early joiners. Responsibilities - Understand the working of the specific product application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material availabl .
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