Customer Production Support Engineer

As a Service Engineer at TERADYNE, you will be responsible for providing all service-related support, including system installation, preventive maintenance, complex troubleshooting, and repair break fix. Your expertise will be essential in analyzing production impacts and ensuring high utilization of a customer test cell. You will develop characterization and production test programs to solve customers' test problems, collect data, and analyze issues. Working closely with cross-functional groups, including customers maintenance team, you will create and implement support plans to reduce equipment downtime and maintenance costs. Your role will also involve collaborating with customers to understand and enhance test processes, serving as the liaison between the factory and customers, providing formal and on-the-job training, and escalating service problems while taking ownership until resolution. Additionally, you will represent the organization as the primary customer contact and play a key leadership role in customer interactions. Moreover, you will lead and mentor other engineers. Qualifications required for this position include: - Degree in Electronics/Electrical Engineering - 3-5 years test/product engineering experience in IC component testing preferred - Strong team player with good interpersonal and problem-solving skills - Ability to work independently - Proficiency in written and verbal communication in English and your native language - Willingness to travel within and out of the country - Knowledge of C or Visual Basic programming and Windows - Experience with handler and prober interface Unfortunately, we are only considering candidates local to the position location and are unable to provide relocation for this role. In addition to the challenging and rewarding work environment, TERADYNE offers a variety of robust health and well-being benefit programs, insurance, paid vacation & holidays, tuition assistance programs, and more. As a Service Engineer at TERADYNE, you will be responsible for providing all service-related support, including system installation, preventive maintenance, complex troubleshooting, and repair break fix. Your expertise will be essential in analyzing production impacts and ensuring high utilization of a customer test cell. You will develop characterization and production test programs to solve customers' test problems, collect data, and analyze issues. Working closely with cross-functional groups, including customers maintenance team, you will create and implement support plans to reduce equipment downtime and maintenance costs. Your role will also involve collaborating with customers to understand and enhance test processes, serving as the liaison between the factory and customers, providing formal and on-the-job training, and escalating service problems while taking ownership until resolution. Additionally, you will represent the organization as the primary customer contact and play a key leadership role in customer interactions. Moreover, you will lead and mentor other engineers. Qualifications required for this position include: - Degree in Electronics/Electrical Engineering - 3-5 years test/product engineering experience in IC component testing preferred - Strong team player with good interpersonal and problem-solving skills - Ability to work independently - Proficiency in written and verbal communication in English and your native language - Willingness to travel within and out of the country - Knowledge of C or Visual Basic programming and Windows - Experience with handler and prober interface Unfortunately, we are only considering candidates local to the position location and are unable to provide relocation for this role. In addition to the challenging and rewarding work environment, TERADYNE offers a variety of robust health and well-being benefit programs, insurance, paid vacation & holidays, tuition assistance programs, and more.