Product Support Engineer

The Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

Basic Qualifications & Skills

5-15 years of product support/service experience in the semiconductor test industry

Strong communication, organizational and multi-tasking ability

Ability to schedule and manage small projects is desired

Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage

Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry

Flexible to work at multiple time zones and able to travel as needed

Worldwide travel 10~20%, meeting customers, and resolve problems at customer sites

Responsibilities

• Manages customer requests, product escalations, and service emergencies

• Provide product support to new installations, and all active installed base

• Support Engineering with customer floor plan and first site kit development

• Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)

• Coordinate and support PUP and PIP activities at international sites as needed

• Participate in new product definition and coordinate EHS requirements between Engineering and Customers

• Lead new product installation and ensure successful bring up of new products

• Create and provide Product Training Documents and Procedures to field team

• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

• Create customer facing failure analysis or failure investigation progress reports

• Travel for training, support, and installation activities worldwide

• Other product support and customer support assignments as required

• Education - Graduate of Bachelor of Science in Electronics or equivalent courses

• #LI-JP2