Product Support Engineer (IST, Philippines:Cebu)

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported by innovating and learning something new every day.

We cultivate a culture of inclusion for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

Serve as a core PSG representative for both existing and new product platforms, ensuring alignment between field and factory operations

Drive cross-functional collaboration with Field Teams, Engineering (HW/SW), and Cebu Repair Operations to resolve field issues and escalations

Lead parts analysis initiatives and drive reliability improvement programs based on failure trends

Actively participate in new product development meetings, providing product support and reliability input

Support system installations by coordinating with install teams on tools, resources, and readiness requirements

Define and implement Field Replaceable Unit (FRU) strategies to optimize serviceability and turnaround time

Plan, organize, and manage field upgrades, repair activities, new product introduction (NPI), product transfers, and non-recurring (NR) projects

Partner with documentation teams to ensure accuracy and completeness of service and technical materials

Monitor and evaluate part reliability for new products, driving corrective actions as needed

Develop and publish reliability reports based on field performance data and failure analysis

Travel requirement: up to 20%

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join this mission, take a closer look at the minimum criteria for the position.

Bachelor’s degree in engineering (Mechanical, Electrical, or Electromechanical preferred)

Minimum of 5–10 years of relevant industry experience

Proven ability to work in a collaborative, cross-functional environment

Hands-on, detail-oriented, and team-focused mindset

Strong critical thinking and advanced troubleshooting skills for complex system-level issues

Experience in Product Support, Field Applications, or similar roles is preferred

Background in automation and system-level troubleshooting is an advantage

Experience in Hard Disk Drives (HDD), System Level Test (SLT), or semiconductor test environments is highly desirable

Technical Project Management experience is a plus

Strong verbal and written communication skills, with the ability to effectively engage cross-functional stakeholders

We are only considering candidates local to position location and are unable to provide relocation for this position.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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