Sr. CRE

Location: Noida, India Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, were driven by a mission to build a future we can all trust. Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in Indias growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry. Essential Functions / Key Areas of Responsibility Service support CRE: Manage Incidents/Service requests within SLA, tracking SLAand taking actions in case of deviation. Ensures the incident are acknowledged, investigated and resolved as per contract agreement:Response time (MTTA)Resolution time (MTTR)Working on an heterogeneous ecosystem and be able to support customer on different technical areasCloud Base Solution offers (AWS, GCP, Docker, Kubernetes)Experience with Application support (Mobile Application and Mobile SDK)Monitoring tools (Datadog, Splunk, PagerDuty, ).Linux, networking (TCP/IP, Firewall, Load Balancer,Security and Cryptography (Certificates, Mutual authentication, KMS, HSMScripting (Bash, Python, Java) Minimum Requirements: Skills, Experience & Education BS in Computer Science5+ years of experience in operation or supportWorking on shift to offer our customers a 24/7 serviceGood to have experience in managing Splunk App development, scripting and log management solution design5+ years of experience integrating data input from Splunk from other tools such as AWS, Datadog, GCP, private cloud etcKnowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciatedKnowledge on AWS/GCP Cloud, monitoring tools, networking, infrastructure, Linux and mobile applicationExperience in direct cooperation with international customersExcellent interpersonal and communication skills At Thales, were committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, youll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference for a safer, greener, and more inclusive world. Location: Noida, India Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, were driven by a mission to build a future we can all trust. Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in Indias growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry. Essential Functions / Key Areas of Responsibility Service support CRE: Manage Incidents/Service requests within SLA, tracking SLAand taking actions in case of deviation. Ensures the incident are acknowledged, investigated and resolved as per contract agreement:Response time (MTTA)Resolution time (MTTR)Working on an heterogeneous ecosystem and be a