Marketplace Operations Strategist

Marketplace Operations Strategist Westford, NY Apply Now Back to Search Pay: $33-35/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. Remote role but must be willing to work ET or CT hours. W2 Candidates only Manager Notes The core of the day to day will be working with developers, reviewing the apps they have submitted to the Marketplace. This means: Reviewing app listing data (descriptions, supporting pages etc) against our Marketplace guidelines, Functional end to end testing of 3P apps and associated services to ensure they meet requirements/do not put customers at risk. Must have skills: Confident writer - esp. in a technical support setting. Technically comfortable - this doesn't necessarily mean they are building their own websites, but they understand how the web works. They are familiar with popular SaaS tools (e.g Asana, Linear, Jira, Github etc) and the common UX patterns they employ. Curiosity + autonomy - ultimately, folks who are curious and happy to get stuck in, do well. Optional skills: Manual SaaS QA experience; Coding/development experience Description The person in this role will coach and guide developers as they submit their apps for review and being listed in the Marketplace, thoughtfully and thoroughly reviewing apps with the customer’s experience in mind. The role will also work cross-functionally with teams across our Customer Experience and Platform departments, providing valuable feedback and support to our partners. Responsibilities Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted for inclusion in the Marketplace Provide regular and incisive feedback to our product teams about existing and upcoming features Work with developers and partners to improve the quality and performance of their apps during and after the review process Build a deep knowledge of the apps in the Marketplace and recognise which apps perform well and why Work cross-functionally to support the Platform, Customer Experience teams and our external partners Perform regular audits of the Marketplace Requirements Confident writer - esp. in a technical support setting. Technically comfortable - this doesn't necessarily mean they are building their own websites, but they understand how the web works. Familiar with popular SaaS tools (e.g Asana, Linear, Jira, Github etc) and the common UX patterns they employ. Passionate about great customer experiences Experience working in customer or developer support, or a similar role Understanding of web services and standard API patterns Who We Are: The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 3407 W Martin Luther King Jr. Dr. Tampa, FL 33607 “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy Apply Now Back to Search Success! Your application was successfully sent! Error Apply Now Not yet ready to apply? Join our talent community