Information Technology Support Engineer

Company Description The Good Men Enterprise (TGME) is a technology-driven company focused on delivering reliable IT solutions, premium hardware, and seamless support services. We work closely with businesses and individuals to simplify technology, improve efficiency, and ensure smooth day-to-day operations. With a strong emphasis on quality service and practical expertise, we aim to be a trusted partner for all tech-related needs. Role Description This is a full-time, on-site role for a Desktop Support Engineer based in Mumbai. The Desktop Support Engineer will be responsible for providing technical support for desktop systems, managing computer hardware, troubleshooting issues, and ensuring smooth printer and peripheral operations. The role also includes remote support for clients as well as on-field visits to customer offices when required . You will diagnose and resolve hardware and software issues, support end-users, and maintain system performance to ensure uninterrupted workflow. Qualifications Proficiency in desktop computers and computer hardware Hands-on experience in technical support and troubleshooting Knowledge of printer support and hardware maintenance Ability to handle remote support and on-site client visits Strong problem-solving skills and attention to detail Ability to work efficiently in a fast-paced environment Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage Bachelor's degree in IT, Computer Science, or a related field (preferred)