Source description
About the role
IND Sr Business Analyst - GCC038 Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every chance to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future. Position Overview We are seeking a highly skilled Senior Business Analyst to join our Billing Team Hyderabad, India. The Senior Business Analyst plays a critical role in driving the Billing Persistent Team agenda by bridging business processes, operational needs, and technology solutions. This role is responsible for leading complex requirementgathering efforts, mapping endtoend business workflows, and defining clear, scalable functional specifications that enable teams to deliver modern, datadriven, and automated billing capabilities. It is a key role in shaping how billing processes evolveimproving accuracy, cycle time, operational efficiency, and customer experience across all Business segments. Key Responsibilities - Translate business requirements into detailed features, user stories, process flows, and acceptance criteria for engineering delivery. - Perform business process mapping and gap analysis across Billing workflows, identifying automation, IDP (Intelligent Document Processing), and AIdriven optimization opportunities. - Support datadriven decision making by analyzing billing workflow data, system behaviors, triage rules, and operational bottlenecks. - Collaborate with architects, engineers, data scientists, and product teams to ensure solutions align with system architecture, integration frameworks, and enterprise platform standards. - Document currentstate and futurestate workflows, including data flows, decision points, system interactions, and triage logic. - Participate in backlog refinement, requirement walkthroughs, testing cycles, and readiness reviews to validate functional fit and business value. - Serve as the liaison between business stakeholders and technical teams, ensuring consistent understanding of processes, requirements, and constraints. Required Skills & Experience - 510 years of Business Analyst experience in technologydriven, workflowheavy, or operational environments. - Strong requirementsgathering, storywriting, and acceptancecriteria definition skills. - Experience supporting delivery in Agile or SAFe frameworks, including writing epics, features, and user stories. - Expertise in business process mapping (BPM), workflow optimization, and operational analysis. - Ability to interpret data insights and apply them to business decisions and process improvements. - Strong stakeholdermanagement and communication skills across business, technology, and analytical teams. - Experience working in Agile or SAFe delivery models. - Ability to collaborate across globally distributed teams and support crossfunctional delivery. - Familiarity with SQL or analytical querying to validate data conditions or support logicbased requirement definition. Nice to Have Skills - Experience with Billing domain processes or insurance operations. - Knowledge of billing processes, insurance operations, or financial exposure workflows. - Familiarity with AIenabled workflow concepts. - Experience working with visualization tools (Figma, Miro) for journey mapping or process design. - Basic understanding of SQL, analytics platforms, or datadriven problem solving. - Exposure to cloudnative solution components, rules engines, and enterprise workflow platforms. About Us | Our Culture | What Its Like to Work Here .
More at The Hartford